Returns & Exchanges
We want you to be happy with your OYHOOO order. If something is not right, you can request a return or an exchange within 30 days of delivery. Please read the full policy below before sending anything back.
30-Day Return & Exchange Window
You may request a return or an exchange within 30 days of the delivery date. Requests made after this window cannot be accepted.
How to Start a Return
Email Customer Care at support@oyhooo.com with your order number and the item you want to return or exchange, then wait for our reply. We will send you authorisation and the return instructions.
Do not send anything back before you receive that authorisation. Returns that arrive without prior authorisation, or that are sent to the sender address printed on the parcel, cannot be processed.
Return Method: By Mail Only
All returns and exchanges are made by post. We do not offer in-store returns or self-service drop-off points, so please do not bring items to a physical location.
Return Shipping Costs
Who pays for return shipping depends on why the item is coming back:
- Change of mind, the wrong size chosen, or you no longer want the item: you arrange and pay for the return shipping yourself.
- We sent the wrong item, the item arrived damaged, or we confirm a quality defect: we cover reasonable return shipping costs.
Item Condition & Hygiene Requirements
Items must be unworn and unwashed, with no scent, stains or signs of damage, and must be returned with their original tags and hygiene seals intact. Items that do not meet these requirements cannot be accepted.
Refunds & Original Shipping Charges
Once your return arrives and passes inspection, we refund the item price to your original payment method.
The original shipping charge is not refunded for change-of-mind, wrong-size or other personal-reason returns. It is refunded only when we sent the wrong item, the item arrived damaged, or we confirmed a quality defect.
No Restocking Fee
We do not charge a restocking fee on returns or exchanges.
Contact Customer Care
Questions about a return or an exchange? Email support@oyhooo.com or use our contact form. Customer Care is available Monday to Friday, 9:00 AM – 5:00 PM ET and aims to reply within 24 business hours.